The ability to
communicate complex thoughts and ideas is one of the most important things
setting people apart from other animals. By improving communication, people can
exchange ideas and opinions with much greater ease; effective communication is
one of the most valuable skills that someone can have in the modern world. This
means that it is important to know what separates effective communication from
ineffective communication, and how effective communication should be defined.
Richard Dawkins’ book on the theory of evolution, The Greatest Show on Earth, is an attempt to communicate the
understanding of and belief in evolution to his readers. This example of
communication can be picked apart to determine what Dawkins communicated well
and what he didn’t, and by examining the techniques that make communication
and, in particular, persuasion, it is clear that effective persuasion consists
of the use of logic, evidence, and most important, appealing to the audience.
Debate is an
organized form of argumentation in which people argue sides to convince an
audience, and the techniques of debating are meant to reflect a perfected style
of communication and persuasion. In other words, looking at the way people
debate will help construct the foundation of the definition of effective
communication since debate techniques are meant to best communicate an
argument. An article from Simon Frasier University’s website outlines the basic
ideas behind how to successfully debate. The article focuses on many of the
activity-specific skills involved in debate, such as the pace and the volume of
a speech and making eye contact with the audience. These skills may seem
useless outside of debate, but summarizing what the article says, speaking at
the right volume and having the right tone (in both voice and vocabulary) and
showing enthusiasm and interest all make it easier for the audience to listen,
and if the audience is listening then they are more likely to understand and
agree. Although outside of debate there may not be a rigid structure to arguing
and communicating, there is always an audience to someone communicating, so the
same skills apply. Of course, the article also talks about how to create good
arguments using logic and evidence, which is an obvious element of effective
persuasion too. However, the less obvious elements consider the audience, such
as the tone and interest mentioned, as well as other aspects that are
considered from the audience’s point of view.
One of the most important facets of effective
persuasion is making the audience want to agree. This is a factor outside of
any arguments themselves and is not obvious. Richard Dawkins book is trying to
convince people to believe evolution, and this means his audience is people who
disbelieve and he is trying to sway them, otherwise he would only be preaching
to the choir. In the book, Dawkins refers to disbelievers as “history deniers”
and says that they are similar to people who deny the holocaust.. In an article
on the University of Maryland’s website, it says that making a point effective
requires to “recognize their side and their concerns to show respect. This
usually results in reciprocal behavior.” Dawkins book exemplifies why these
things are true, since Dawkins’ comparison of his audience to holocaust deniers
is disrespectful, and will lose him many people who might have been swayed if
he had been more respectful. Understanding the situation of the audience and
being careful to say things that will be taken well are more important than any
other aspect of effective communication, because most people will stop
listening to somebody who is insulting them. Logic isn’t everything. Written
communication may be more difficult, but as an article from the Journal of
Oncology Practice states, “As with all written communication, the most
important aspect to consider is the audience. Consider the knowledge and biases
of the person… the purpose of writing is to engage the reader… write it in a
way that helps the reader” This offers a new perspective on considering the
audience: it is just as important to be interesting as it is to be correct and
respectful. Past the disrespect, Dawkins’ argument is as interesting as it is
informative. He makes evolution matter. He makes it seem like an issue that
everyone should care about. He talks about the implications of not believing in
evolution and how those who do not believe have stunted our nation’s scientific
development. Making an argument relevant to the life of the audience is
something not always considered, but is critical to effective communication.
Communication is
not straightforward. It would be strange if it were, since it is one of the
most complex things that our species can do. The subtle aspects of
argumentation such as making arguments relevant to the audience and being
respectful, along with conveying the message in the exact right way are the
most important facets of effective persuasion, even more so than presenting a
logical argument. Adolf Hitler had one of the worst and most dehumanizing
worldviews out of anybody who ever lived, yet he somehow was able to convince a
nation that he was right by appealing to his audience in just the right way.
While Hitler’s manipulation is an example of how this knowledge can be misused,
knowing what really makes communication and persuasion effective will lead to a
more cohesive and developed tomorrow.
Works Cited
"Developing Effective Communication Skills." Journal
of Oncology Practice 3.6 (2007): 314-17. Web.
"FSAP - Effective Communication." Welcome to the
University Health Center. University of Maryland, n.d. Web. 22 May 2014.
Kidd, A. "HOW TO DEBATE." HOW TO DEBATE.
Simon Frasier University, 26 Aug. 2002. Web. 22 May 2014.
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